Eligible Situations
Claims are strictly considered when an order arrives damaged during transit, an incorrect item/variant is sent, or a verified manufacturing flaw is discovered upon opening.
Handcrafted Brilliance, Delivered With Absolute Assurance.
Transparent, Fair, and Rigorous Return Parameters
At Sorèva, each jewellery creation undergoes comprehensive quality inspection before beginning its journey to you. To ensure fairness, hygiene, and the integrity of our pieces, claims are strictly governed by transparent verification parameters.
01
Our Quality Promise
Every piece deserves to arrive beautifully and impeccably presented.
Quality Controlled
Every creation is meticulously checked prior to dispatch under strict hygiene, stone-setting durability, and demi-fine luxury standards to eliminate defects.
Non-Returnable Situations
Claims are not accepted for change of mind, subtle color variations due to monitor screens, or damage caused by improper customer handling, moisture, or wear.
02
Claims Process
How to initiate a replacement or claim with our customer support desk.
STEP 01
Contact Us Promptly
Please contact our customer support desk within 48 hours of delivery if you believe your order qualifies for a replacement or return.
STEP 02
Record Your Unboxing
Provide a clear and continuous unboxing video showing the outer parcel condition, shipping label, seal opening, and the jewellery piece inside.
STEP 03
Share Photographs
Submit high-definition photographs clearly displaying the parcel's condition and any visible issue or defect with the piece for verification.
04
Refund & Exchange Timeline
Swift, transparent processing once your claim is verified.
INSPECTION & SETTLEMENT
Guaranteed Source Refund
Once our quality verification team receives and inspects the returned product and verifies the supporting claim documentation, your replacement piece or refund is initiated promptly.
Refunds are credited back directly to the original payment source (Credit/Debit Card, Net Banking, or UPI) without unnecessary delays or hidden deductions.
Settlement Window
5–7 Business Days
Original Source
100% Value
Fast Processing
COMMON CLARIFICATIONS
Frequently Asked Questions
Because all our jewellery pieces are inspected and hand-packaged under high-resolution cameras prior to dispatch, an uncut, continuous unboxing video provides undeniable proof of the parcel's condition as handed over by the courier, safeguarding both you and our artisans.
Due to strict logistics courier claim deadlines and the delicate nature of demi-fine jewellery, claims submitted past the 48-hour window cannot be accepted for refunds or exchanges. We urge you to inspect your parcel promptly upon arrival.
To maintain uncompromising hygiene and pristine quality for all patrons, Sorèva does not offer exchanges or refunds for personal changes of mind or personal styling preferences. Please consult our detailed dimensions, photos, and sizing guides prior to purchasing.
Approved refunds are credited directly back to the original method of payment (UPI, Credit/Debit Card, or Net Banking) within 5–7 business days following parcel arrival and inspection at our quality center.
Quality You Can Trust. Care You Can Feel.
Every Sorèva piece is checked with care before it begins its journey to you. Should you have any questions regarding your delivery or order, our team is always at your service.
